Frequently Asked Questions
Everything you need to know about our luxury couture and services.
Do you offer customization or bespoke services?
Yes, we offer bespoke services for our Bridal and Couture collections. You can book a virtual or in-person consultation with our stylists to tailor a garment to your specific measurements and preferences.
How long does it take to deliver a couture piece?
Since our garments are handcrafted with intricate embroidery, bridal and couture orders typically take 12 to 16 weeks for delivery. Ready-to-wear items are generally dispatched within 7 to 10 business days.
What is your return and exchange policy?
As most of our pieces are made-to-order, we do not offer returns or exchanges unless the product is received in a damaged condition. Please notify our concierge within 24 hours of delivery in such cases.
Do you ship internationally?
Yes, Tarun Tahiliani ships globally. Shipping costs and delivery timelines vary based on the destination and the weight of the shipment. Customs duties and taxes, if applicable, are borne by the customer.
How can I ensure the right fit for my online order?
Each product page includes a detailed size guide. We recommend following our measurement instructions carefully. For complex silhouettes, you can provide your custom measurements at the time of placing the order.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, and secure UPI payments. For international orders, we accept payments via PayPal and Stripe in multiple currencies.